Terms & Conditions

Last updated: 03-December-2025

Welcome to Locing Crowns by Mel. By booking an appointment, using the website, or receiving any service, you agree to the following Terms & Conditions. Please read them carefully. These conditions are designed to protect both you as a client and the business.

Locing Crowns by Mel offers mobile and home-based Loc care services, including but not limited to: starter locs, maintenance, crochet, interlocking, Loc repair, detox treatments, hydration treatments, and journey support.
All services are delivered with professionalism, care, and best practice techniques.

• All appointments must be booked through the official booking system or via direct confirmation from Mel.
• A non-refundable deposit may be required to secure appointments.
• Appointments are not confirmed until the deposit is received.
• Clients must provide accurate information (hair length, condition, service needed) when booking to ensure correct timing.
   

• Cancellations made less than 48 hours before your appointment will result in the loss of the deposit.
• If you need to reschedule, you must do so at least 48 hours before your appointment time.
• No-shows will be charged 100% of the service cost before any future booking is accepted.

These policies ensure time and travel costs are respected.

• Mobile appointments are offered within Mel’s travel radius.
• If your home is difficult to access or parking is not available, please inform Mel in advance.
• The client is responsible for ensuring a safe, clean space for servicing.
   

To receive accurate service and timing:

• Please arrive with clean, product-free hair unless you have booked a wash/detox.
• Excess build-up, matting, or Loc repair may require additional time or fees.
• Inform Mel of any scalp sensitivities, allergies, or hair concerns before service begins.
   

• Remaining balances are due immediately after service.
• Payments can be made by bank transfer, card, or other approved methods.
• Deposits are non-refundable but may be transferable with proper notice.
   

Due to the nature of hair services:

• All services are non-refundable.
• If you have concerns, please inform Mel within 48 hours so adjustments can be discussed where possible.
• Refunds are only considered for errors directly caused by the service provider, not for personal preference changes.
   

Some photos may be taken for documentation or portfolio use.

• You will always be asked for consent before your image is shared online.
• You may decline without any impact on your service.
   

• Mel reserves the right to refuse service if a client’s hair or scalp condition makes the service unsafe.
• If there are signs of infection, severe build-up, lice, open wounds, or additional concerns, the appointment may be rescheduled.
• Clients must inform Mel of any medical conditions that may affect service.
   

Locing Crowns by Mel reserves the right to refuse service at any time if:

• A client behaves disrespectfully
• Safety is compromised
• Policies are repeatedly violated
   

This website may contain information, images, and text owned by Locing Crowns by Mel.

• You may not copy, reproduce, or use any content without permission.
   

Locing Crowns by Mel may update these Terms & Conditions at any time.
Clients will be notified of major changes.